Rental policies

Forms and agreements

Hours of operation

Monday through Friday, 8:30 AM to 5:00 PM.

The loading dock closes at 4:30 PM for pick ups and returns. The prop house closes at 5:00 PM for all customers and shopping.

Please allow enough time to load or unload your truck.

Setting up your account

You must first be active in our system before an estimate or invoice can be generated. After we have all of the requested company information, we will provide you with a fax or email copy of your order. We will be able to give you a verbal total of your order while paperwork is being submitted and processed.

To have a net-30 terms account, the ability to use company checks, or to have your show or company stay active in our system on a permanent basis, use the Open Account form below and follow all instructions.

To be active in our system for only your current job, use the Quick Form below, fill out all required fields and send it back with the certificate of insurance for your show or job. Any show or company using this quick form will be required to pay rental and deposit via company credit card and/or cash only at time of pick-up. Your show or company will be deactivated in our system upon completion of your rental returns.

Please note: the Quick Form is not a credit card authorization form. It is a form used, with your certificate of insurance, to get your company active in our system. Once we have the Quick Form, the certificate of insurance, and a confirmed order, we will then send you an invoice and the credit card authorization form.

Certificate of insurance

You must have a valid certificate of insurance before you will be allowed to pick up or begin loading an order. See the sample certificate below for all sections that are needed for coverage.

You cannot use another company's certificate of insurance. The company listed as Insured on the certificate must match the company submitting all paperwork to be active in our system and the company that will be providing payment for all rentals and deposits.

Please contact the front office with any questions regarding certificates of insurance.

Rental agreement

Unless otherwise negotiated by the front office and your legal department, your rentals will be under the standard rental agreement below. This agreement is signed as-is, with no amendments, revisions or riders, at time of pick-up by your crew, before loading, and our representative handling the sign out process.

Rental period

A rental week is based on a 7 day period. If you pick up your order on a Wednesday, it is due back on the following Tuesday. Wednesday is day one of your rental period.

Please call if you need a grace day.

Restocking fee

We reserve the right to charge a 25% restocking fee on any or all orders that are cancelled after an order has been confirmed. A restocking fee may be applied for a cancellation after an order is confirmed for any items that were pulled to the loading dock for that order, and for the manpower and time required for the paperwork processing and possible processing of a credit card for the rental charge.

We also reserve the right to charge an additional 10%, taking the total restocking fee to 35%, on any orders that are cancelled after an order is picked up from our location. This additional restocking fee applies only to cancellation or return on the same day as the original pick up.

For any orders cancelled or returned the day after a pick up, or later, we reserve the right to decline any relief via a restocking fee, and the original rental amount will stand as-is.

Purchase orders

E. C. Prop Rentals will accept purchase order numbers for payment if you have been approved by our credit department.

Checks

Company checks may be accepted based on account paperwork submitted and rental history. The name on checks must match the company name on the invoice and on the certificate of insurance.

We do not accept personal checks.

Credit cards

Your credit card must be a business or corporate card, and the name on the card must match the name of the company on the invoice and the insurance certificate. We cannot process personal credit cards, no exceptions.

We will send you a credit card authorization after an order has been finalized and your account details have been approved. We authorize for the exact amount of your invoice, so any changes after authorization could delay your pick up. We cannot accept an authorization form other than our own.

Please call and check your account status before you send a crew to pick up your order. Orders will not be released until all account details are verified and received.

Pick-up and delivery

E. C. Prop Rentals does not provide pick up or delivery. You are encouraged to call ahead to see what size truck you will need for your order.

Due to our insurance policies, E. C. Prop Rentals employees cannot help you load or unload your truck, car or van. Please be sure you send enough crew members with your driver. E. C. Prop Rentals does not have the ability to weigh any items being rented, nor do we give estimates on the weight of any items being rented.

A proper vehicle must be present to release an invoice, unless a partial pick-up has been agreed upon by the front office. E. C. Prop Rentals will not sign out an invoice and allow a person to wait outside with the rented items for a vehicle to arrive after our normal business hours for pick-up.

Also be sure that you have pads and ropes or tie-downs. E. C. Prop Rentals does not supply expendables.

Shipping

E. C. Prop Rentals does not pack or ship orders. Based on previous customers' use of these companies we can refer you to Packair Airfreight and to Post, Pack, & Ship. Please contact them directly to arrange pick up, packing and shipping of your order.

Packair Airfreight, Inc. Contact: Luis M. Arroyo. 5510 W. 104th Street, Los Angeles, CA 90045. Phone 310.337.9993. Fax 310.337.0669. Quotes: [email protected]

Post, Pack, & Ship. Contact: Tom Ma. 115 W. California Blvd., Pasadena, CA 91105. Phone 626.440.1115. Quotes: [email protected]

A referral to a third party shipping company in no way alters your responsibility for timely pick-up and return of your rental order, your obligations under the terms and conditions of the rental agreement, or your obligation to pay California sales tax for your rental order.

Everything is rented as-is

All items are rented on an as-is basis, without an electrical plug, which makes the items non-operational at time of pick-up. For further clarification of this policy, call the front office at 818.764.2008.

Holiday closings, 2026