RENTAL POLICIES
Hours of Operation
Monday through Friday
8:30 am - 5:00 pm
THE LOADING DOCK CLOSES AT 4:30 P.M.
FOR PICK UPS AND RETURNS, THE PROP HOUSE CLOSES AT 5:00 P.M. FOR ALL CUSTOMERS/SHOPPING
Please allow enough time to load or unload your truck.
Holiday ClosingsSetting Up Your Account
You must first be active in our system BEFORE an estimate or invoice can be generated. After we have all of the requested company information, we will provide you with a fax or email copy of your order. We will be able to give you a verbal total of your order while paperwork is being submitted/processed.
To have a net-30 terms account, the ability to use company checks, or to have your show/company stay active in our system on a permanent basis, please click the “Open Account” link below and follow all instructions.
To be active in our system for only your current job, please click the “Quick Form” link below, fill out all required fields and send back with the certificate of insurance for your show/job.
Any show/company using this quick form will be required to pay rental and deposit via company credit card and/or cash ONLY at time of pick-up. Your show/company will be deactivated in our system upon completion of your rental return(s).
PLEASE NOTE: The “Quick Form” link below is not a credit card authorization form, it is a form used (with your certificate of insurance) to get your company active in our system. Once we have the “Quick Form”, the certificate of insurance, and a confirmed order, we will then send you an invoice and the credit card authorization form.
Certificate of Insurance
You MUST have a valid certificate of insurance before you will be allowed to pick-up/begin loading an order. Please see the link below for a sample insurance certificate outlining all sections that are needed for coverage.
You CANNOT use another company’s certificate of insurance. The company listed as Insured on the certificate of insurance must match the company submitting all paperwork to be active in our system and the company that will be providing payment for all rental(s)/deposit(s).
Please contact Paul Andrus with any questions regarding certificates of insurance.
Rental Agreement
Unless otherwise negotiated by Paul Andruszkewicz and your legal department, your rental(s) will be under the following standard rental agreement. This agreement will be signed as-is with no amendments/revisions/riders/etc. at time of pick-up by your crew (prior to loading) and our representative handling the "sign out" process.
View Rental Agreement
Rental Period
A rental week is based on a 7 day period. If you pick up your order on a Wednesday, it is due back on the following TUESDAY.
(Wednesday is day one of your rental period.)
Please call if you need a grace day.
Production Rates
Additional weeks are priced as follows:
2nd week is ½ of the amount of the first week;
3rd week is ½ of the amount of the first week;
and the fourth week is no charge.
All additional weeks follow the "½, ½, ½, no-charge" pattern.
Restocking Fee
We reserve the right to charge a 25% restocking fee on any/all orders that are cancelled after an order has been confirmed. A restocking fee may be applied for a cancellation after an order is confirmed for any/all items that were pulled to the loading dock for that order, and/or for the manpower/time required for the paperwork processing and possible processing of a credit card for the rental charge.
We also reserve the right to charge an additional 10% (to increase the total restocking fee to 35%) restocking fee on any/all orders that are cancelled after an order is picked up from our location. This additional restocking fee will only apply for instances of cancellation/return on the same day as the original pick up.
For any orders that are cancelled and/or returned the day after (or later) a pick up has occurred we reserve the right to decline any relief via a restocking fee and the original rental amount will stand as-is.
Purchase Orders
E.C. Prop Rentals will accept Purchase Order Numbers for payment IF YOU HAVE BEEN APPROVED BY OUR CREDIT DEPARTMENT.
Credit Cards
Your credit card MUST be a business or corporate card; and the name on the card must match the name of the company on the invoice AND the insurance certificate.
We cannot process personal credit cards, no exceptions.
We will send you a credit card authorization AFTER an order has been finalized and your account details have been approved. We authorize for the exact amount of your invoice, so any changes after authorization could result in a delay of your pick up. We cannot accept an authorization form other than our own.
Please make sure you call and check your account status BEFORE you send a crew to pick up your order, orders will not be released until all account details are verified and received.
Checks
Company checks may be accepted based on account paperwork submitted and rental history. The name on checks MUST match the company name on the invoice and on the certificate of insurance.
We DO NOT accept personal checks.
Pick-up & Delivery
E.C. Prop Rentals does NOT provide pick up or delivery. You are encouraged to call ahead to see what size truck you will need for your order.
Due to our insurance policies, E.C. Prop Rentals employees CANNOT help you load or unload your truck, car, or van. Please be sure you send enough crew members with your driver. E.C. Prop Rentals does not have the ability to weigh any items being rented, nor do we give estimates on the weight of any items being rented.
A proper vehicle must be present to release an invoice, unless a partial pick-up has been agreed upon by Paul Andrus.
E.C. Prop Rentals, Inc. will not sign out an invoice and allow a person to wait outside with the rented items for a vehicle to arrive after our normal business hours for pick-up.
Also be sure that you have pads and ropes or tie-downs; E.C. Prop Rentals does not supply expendables.
Shipping
Although E.C. Prop Rentals, Inc. does not pack/ship orders, based on previous customers' use of these companies we can refer you to Packair Airfreight and Post, Pack, & Ship. Please contact them directly to arrange for them to pick up, as well as, do the packing and shipping of your order.
Contact Person: Luis M. Arroyo
Packair Airfreight, Inc.
5510 W. 104th Street
Los Angeles, CA 90045
Phone: 310.337.9993
Fax: 310.337.0669
www.packair.com
Email for quotes: airexport@packair.com
Contact Person: Tom Ma
Post, Pack, & Ship
115 W. California Blvd.
Pasadena, CA 91105
Phone: 626.440.1115
www.pasadenapostpackship.com
Email for quotes: tom@packca.com
The referral to a 3rd Party Shipping Company in no way alters:
(1) Your responsibility for timely pick-up and return of your rental order.
(2) Your obligations to the terms and conditions of the rental agreement.
(3) Your obligation to pay California Sales Tax for your rental order.
Holiday Closings
We will observe and be closed for the following holidays in 2024:
New Year's Day:
Monday, January 1, 2024
President's Day:
Monday, February 19, 2024
Good Friday:
Friday, March 29, 2024
Memorial Day:
Monday, May 27, 2024
Independence Day / Summer Vacation:
Monday, July 1, 2024 through
Friday, July 5, 2024
Labor Day:
Monday, September 2, 2024
Thanksgiving & Day After:
Thursday, November 28, 2024 & Friday, November 29, 2024
Christmas / New Year Break:
Monday, December 23, 2024 through
Monday, January 1, 2025